Privacy Policy
Privacy Policy
Thank you for using Hamro Veda Website/App. We value your privacy and are committed to protecting your personal information.
To provide our services, we may collect personal details such as your name, address, phone number, and email address. This information is used only for the operation of the App, account management, and service delivery. We do not use your personal information for any other purpose without your consent.
All personal information is collected, stored, and protected in compliance with Nepal’s Privacy Act, 2018.
Collection and Use of Personal Information
We collect personal information such as your name, address, email address, phone number, profile photo, and other documents you provide.
To access the Hamro Veda App, you must use the username and password assigned to you. If you register as a distributor or place an order, your information may be used to process your registration, fulfill orders, and provide support through a registered Hamro Veda distributor.
We may retain your contact information to provide customer service and improve our services.
Information We Collect
To provide and improve our services, we may collect the following information:
- Personal details such as your name, address, email address, phone number, date of birth, and identity or address verification documents.
- Information you provide through surveys, forms, or customer support interactions.
- Profile photos, documents, and other files uploaded through the App.
- Device information, including device ID, IP address, browser type, operating system, and network information.
- Location data, including approximate and precise location (with your permission).
- Access to device features such as camera, storage, and contacts, where required for App functionality and with your consent.
- Website and App usage information, including pages visited, session duration, access times, referring websites, and user interactions.
- Transaction information related to orders, registrations, or services provided through the App.
We collect this information solely to operate the App, provide services, improve user experience, ensure security, and comply with legal requirements.
Surveys and Promotional Communications
You may choose to provide personal information when participating in surveys, polls, questionnaires, or promotional activities. We use this information to improve our products, services, and user experience.
With your consent, we may also send you promotional and marketing communications. You can opt out at any time by using the unsubscribe link in our emails or by contacting us info@hamroveda.com .
Security
We are committed to protecting your personal information and have implemented appropriate physical, technical, and administrative safeguards to prevent unauthorized access, use, disclosure, or loss of data.
You are responsible for keeping your account credentials, including your password, secure and confidential. If you believe your password has been compromised, please contact Hamro Veda Life Pvt. Ltd. immediately.
As your Distributor ID and password are unique to you, you are responsible for all activities conducted through your account.
Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience, analyze App usage, and provide personalized features. Cookies help us remember your preferences, such as language and country settings, support shopping and browsing functions, and identify you as a registered distributor.
We may also use cookies to collect anonymous usage statistics and understand how users interact with our App, helping us improve our services. This information is used only for analytical purposes.
You can choose to accept or decline cookies through your device or browser settings. However, disabling cookies may affect certain features and limit your ability to use some parts of the App.
Links to Other Websites
Our App may contain links to external websites for your convenience and reference. Once you leave our App, we have no control over those websites.
We are not responsible for the content, privacy practices, or protection of any information you provide on third-party sites. We encourage you to review the privacy policies of any external websites you visit.
Children’s Privacy
Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it promptly.
Changes to This Privacy Statement
We may update this Privacy Policy from time to time. We encourage you to review it regularly before using our App or submitting any personal information. By continuing to use the App, you agree to the updated Privacy Policy.
Managing Your Personal Information
We aim to keep your personal information accurate and up to date. You may request to access, update, or restrict the use of your personal information in accordance with applicable laws.
Contact Us & Support
If you have any questions, concerns, or complaints regarding this App, its content, or this Privacy Policy, you may contact us through the “Contact Us” section available on the App or website.
